I just wanted to thank you and your parts team for the assistance in getting my recent purchase completed for my wife's 2017 Toyota 86.
As this is a new vehicle release which has a few changes from the previous FRS, some of the accessories I was looking for were not yet available.
Yet, due to the patience and persistence of your staff in checking the parts availability and keeping me informed as well as listening to my many questions on the new accessories, they made the whole process a much more pleasant experience. I have been doing business with you all for parts for a number of years and I will continue to do so because of the great lengths your team goes through to get the job done and keep me as a satisfied customer. From the time the part is ordered until it arrives on my doorstep has always been a short and reasonable interval which is something else I appreciate. Nothing worse than anticipating getting something done with one of our vehicles only to find that the part is delayed and not shipping as it somehow ends up out of stock after being told it was available. That has never been the case with your team. When I am told it is in, it really is in and it ships out in a timely manner. That I really do appreciate. Not to mention the great value you bring to the table versus what I would have to pay locally.
Keep up the good work. I don't see this type of attention to customer service very often, so it is a welcome change for sure.
Have a great afternoon.
Jim G, NC