Q: Are the prices listed on parts.conicellitoyotaofconshohocken.com subject to change?
A: We do our best to list all parts on parts.conicellitoyotaofconshohocken.com correctly but there are occasions when the part price could be subject to change. This will most likely occur with larger parts, such as hybrid batteries, body parts, etc..We will always contact you regarding any price discrepancy before processing the order Thanks.
Q: Why should I give parts.conicellitoyotaofconshohocken.com the VIN number to my vehicle?
A: While we do not require you to provide us with a VIN#, we highly recommend it. When you provide us with a VIN#, we will verify the parts ordered are correct for your application. If you are ordering parts for multiple vehicles, you can put the VIN#s into the comments section and let us know which parts apply to which vehicles and we will still verify their accuracy. The catalog that is used online is not the catalog that we use from Toyota. If no VIN# is supplied, we can not guarantee the parts are correct for your application. Parts are still returnable as long as they are returned within the 30 days (see our return policy for details). We just want to get you the correct parts the first time as to not inconvenience you. You can contact us to check the accuracy of the parts you are ordering at any time. Thanks.
Q: What is your warranty on parts that you sell?
A: Our warranty is 12 months from time of receipt on most parts (certain items excluded, please contact us to confirm if a part is under warranty). If a part fails within the 12 months, we require your VIN number of your vehicle, original invoice and the defective part. You must call us at 800-825-7128 ext.5 to get a replacement part only. Do not order online, you must call us!
Q: The part I want to order has an "Add to Cart" button, does that mean the parts are in-stock?
A: Our website is not linked with our inventory so just because it can be added to the cart does not mean that the part is in-stock. Most parts can be ordered from Toyota and shipped out within 2-3 days. If there is a special order that will take longer, we will notify you by e-mail.
Q: A part that I believe may be discontinued is on your website. Does that mean I can order the part?
A: Our website is not able to remove discontinued parts automatically, so parts that are listed on our site are not always available. We do remove parts whenever we run into a discontinued part, so if a part is listed as "Not for Sale/Discontinued" it is definitely unavailable. Please feel free to contact us and we can check into availability on all parts.
Q: A part is marked "NOT FOR SALE", does that mean it is unavailable for order?
A: Certain items are marked "NOT FOR SALE" if they are hazardous (airbags, fluids, batteries, etc.), overweight or over-sized. These items can not be shipped, however most can be purchased and picked up directly from our dealership. If you would like to purchase these parts and arrange pick-up, please give us a call or e-mail us for assistance.
Q: What is your return policy?
A: We will gladly accept all returns within 30 days of receipt that are not used, installed or damaged. No questions asked!
Q: Can I use more then one coupon code for the same order?
A: No, only one coupon code per order.
Q: Are your discounts also available over the Phone?
A: Yes, we prefer you buying online, but sometimes our customers can't find what they are looking for so we will accept all phone calls. Please be patient if you call our toll free number since we are not always by the phone, leave a message and someone will call you back.
Q. Do you ship outside the United States?
A. Sorry, currently we only ship to the 50 states and Puerto Rico.
Q. Some parts have L or R, Right or Left in the part name, what does this mean?
A. Left (L) means the driver side and Right (R) means the passenger side.
Q. Is overnight or expedited shipping guaranteed?
A. Overnight and expedited shipping is not guaranteed because some parts are not in-stock and may not ship for 1-3 business days. If there are any delays, we will contact you to make you aware and get the parts out as soon as possible. Please contact us before placing an order for urgent parts.
Q. Price Match Guarantee?
A. Please see our Terms and Conditions